Based in Toronto, Ontario, Crescendo Technology is a Research/IT firm that provides technical support services to blue chip clients in the online entertainment space.
Crescendo Technology works with global partners to provide the highest level of technological support for our customers, and in turn for our customers’ customers.
About the role:
We are looking for an IOC Analyst to join the team. The IOC Analyst will be responsible for receiving IT related issues and requests and will be involved in proactively monitoring the health of all IT systems within the company and applicable clients.
Our ideal candidate should have:
- Experience working with monitoring and logging technologies such as Splunk, Elasticsearch, and OpsGenie
- Experience working with collaboration and communication tools such as JIRA, Confluence, Skype and Slack
- Experience in desktop administration and support (Windows)
- Experience in server administration and support, more specifically in Windows Server OS, Linux Ubuntu OS, Active Directory
- Experience in network administration and support
- Cloud and external security solutions experience
- Flexibility to work rotating shifts
- Competitive salary with bonus
- Fitness subsidy program
- A workplace that is conveniently located along the Yonge/Sheppard line – accessible by car, subway, bus (TTC/GO)
What we are looking for:
This is a key role within the team and would suit someone who is a great problem solver, have good communication in written and oral English, and have excellent customer service skills. Individual must have initiative to work independently and effectively with team members and have experience providing tier one support to internal staff and customers. Interest in sports or betting markets is a plus.
The above is intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Crescendo Technology thanks all candidates applying but only those selected for an interview will be contacted. Selected candidates may be asked to complete an on-line technical assessment
Crescendo Technology is an equal opportunity employer which values diversity in the workplace and we encourage candidates to apply directly and provide an updated resume. Should you require an accommodation for the recruitment/interview process, please do not hesitate to reach out to us.